Refund policy

Unfortunately, I cannot take returns or allow cancellation as all sets are custom/made-to-order. I begin working on them once I receive the order. After the package is sent off, I no longer have control over the package. Please ensure address is correct to avoid any issues. This applies to all EU countries and the UK, in line with consumer law exceptions for personalized goods.

If you encounter any problems with your purchase, please reach out and I can help you find a solution.

If your order is damaged upon delivery, please contact the shop at within 72 hours. Your message should include the following information:
-order number
-description of damage
-photographs to verify the issue (damaged nails and the underside of nails)